siliXcon Launches Customer Portal

Everything Under One Roof

What happens when you combine the need for transparency, efficiency, and a seamless customer experience? In our case, it’s a brand-new customer portal – bringing everything together under one digital roof.

For a long time, customers handled orders via email, invoices through accounting, and technical issues with support. Access to their devices or projects was limited – and only through us.

There were previous attempts to build a centralized platform, but they never quite stuck. What was missing? A proper connection to our internal systems. Until now.

One platform. All your data. The siliXcon Customer Portal gives you real-time access to devices, orders, firmware, and more – with full traceability and complete control.

A Unified System That Connects

The new portal is directly linked to our database and ERP system, which means customers can now view everything we used to manage for them – in real time.
In total, 743,568 records have been transferred to ensure full continuity and visibility.

• 10 main categories of siliXcon related topics
• Overview of 49,622 devices, with all relevant details
• Access to linked firmware versions, claims, project notes, and more
• Management tools for offers, service tickets, and customer-specific projects

Customers are in control. They can access firmware, documentation, project updates, and service interactions without having to go through support. It’s all visible – searchable, organized, and easy to navigate.

At its core, the siliXcon Customer Portal is designed to make life easier for engineers, project managers, and purchasing teams alike. It’s not just about accessing data – it’s about transforming how that data is used in daily operations. Whether you’re preparing for a new product launch or managing a fleet of devices in the field, the portal provides clear visibility into the entire lifecycle. This means less waiting, fewer back-and-forth emails, and faster decision-making.

It’s also a step toward stronger long-term partnerships. By offering real-time insight into shared projects, customers and siliXcon teams can work more closely and transparently – aligning priorities and solving challenges as they arise.

And as more customers move toward electrification and scalable production, this kind of digital infrastructure is no longer optional. It’s essential. That’s why we’re committed to continuously improving the portal – based on real-world feedback, technical demands, and our shared drive for innovation.

Full Traceability. Full Control.

This is more than convenience – it’s control at scale.

The portal integrates six core systems: Devices, Firmware, Quotations, Orders, Tickets, Claims, and Projects. For each device, customers can view firmware history, warranty status, related orders, available firmware, and even add internal notes.

It’s the ultimate control tool for serial production. With full documentation and traceability, ambiguity is eliminated and potential errors are avoided – ensuring every unit meets the spec, every time.

And in industries where precision matters, that’s a serious advantage.

Six Months, Five People, and One Major Challenge

The portal was developed over six months by a core team of 8 people. The biggest challenge? Ensuring secure access and robust permission logic so that each customer only sees their own data – and nothing else.

The project also gave us a chance to streamline our backend – fine-tuning ERP, internal production database and technical support system to improve internal efficiency and consistency.

Huge Potential

The siliXcon customer portal is currently in testing with selected customers – and the feedback is overwhelmingly positive. But this is just the beginning.

Next, we plan to enhance the portal with smarter search, better filters, and simple tools for managing customer-specific containers.
Our goal? To let customers set up what they need – quickly, clearly and efficiently.

That’s why we’re committed to continuously improving the portal – based on real-world feedback, technical demands, and our shared drive for innovation.

We see it not just as a support tool, but as a strategic interface that grows with your business.